Terms & Conditions
Signing up
In order to benefit from the advantages and services of the website, you can either use the website by a guest data or through creating an account and registering your data with us.
You are always responsible for validity of your personal data and you can update your data via your personal account on the website, keeping your account data and password confidential, and our customer service representatives and contact centre shall never ask you about your password.
We are committed to complying with our privacy policy, but we are not responsible for any loss due to misuse of such data by you.
Please notify us as soon as possible if you suspect your personal account has been hacked.
By making any purchase on the website, you are committed to fulfill all of the above conditions and you confirm that the information you have mentioned is correct, relevant and accurate in all respects.
The Purchase Orders
The purchase orders shall be subject to our acceptance, which we may withhold at our discretion for reasons such as inability to confirm payment permission, suspicion of fraud or restrictions on shipping and availability of the inventory.
When you complete your process of purchase and choose to pay on delivery, we shall send you a text message or call to confirm your order and the order details and the Deposit payment before accept it.
If the order is not confirmed or the deposit not paid within (3) days of receiving the message or the phone call, the order shall be cancelled.
The Payment
We currently accept the following payment modes upon registering purchase orders on our website:
- Cash on Delivery ( only inside Qatar orders)
- Bank Transfer
- Credit Card
We reserve the right to reject the orders without incurring any obligation if we believe that the payment is unauthorized or from an invalid payment method.
REFUNDING AND REPLACEMENT
Refunding
Nera policy provides that we cannot replace or refund any of the amounts that the customer pays by using any of the payment methods upon purchasing through the website . but in the event of any defect in the product , the product received was damaged , it shall be replaced or fixed.
Upon receiving of the order if it is damaged or different from what has been requested, you can contact us to fix it with the correct order. The wrong order must be returned in the same condition as it was received within 7 days from the date of order to be replaced or fixed .
Delivery
We Deliver worldWide ..
For the ready to wear items we deliver inside Qatar in 24 hours if the Abaya no need for alteration , with the alterations it takes 3 - 5 working days , world wide in 5 - 10 working days
For Pre Order items inside Qatar the order takes 3 - 5 weeks , worldwide orders takes 4 - 5 weeks
in Some Busy months like (Ramadan & Eid) orders takes 5 to 8 weeks
You can choose the delivery time by coordinating with the orders delivery agent and adhering to the fixed time. The agreed time is only an estimate, depending on congestion or busyness of the delivery agents in delivering of the orders.
We are not responsible for non-delivery for reasons beyond our control, including that you are not present at the address mentioned to receive the order or your request to postpone the delivery.